Customer Success Program, Customized Calendar, Enhanced Integration with Booking.com, and Vrbo New Listing Discount Updates
October marks the evolution of GuestWisely, embracing our bold ambition to shape the future of property management. With our enhanced PMS and a suite of impactful updates, you now have greater power to stay ahead in the rental industry.
Unveil growth opportunities through our latest updates.
GuestWisely’s Customer Success Program
Together with the launch of GuestWisely, we’re excited to introduce our new Customer Success program, designed to help you get the most out of your GuestWisely experience.
Your partner in growth
- Our dedicated team will proactively reach out to you to ensure your flawless operations and continuous satisfaction throughout your journey with GuestWisely.
- You can also book your complimentary Customer Success call to review your setup, share feedback, or address your inquiries.
Our shared vision:
- To ensure every GuestWisely user feels connected and confident to grow through our consistent support.
- To offer innovative features and advanced technology that unveil new opportunities and empower your business to scale.
GuestWisely’s Customized Calendar
GuestWisely has made enhancements to the booking calendar. You can now personalize the display of your calendar, making your workspace feel distinctly yours.
Make your calendar work your way:
Border View
Choose whether bookings or blocks appear as solid tiles or outlined with borders for a cleaner layout.
Tint View
Choose the color intensity that suits your preference, from bold and vibrant to subtle and transparent.
More ways to stay organized:
- Sort properties alphanumerically or by custom order directly at the top right of the calendar.
- Use advanced filtering tools to display only bookings, tentative reservations, or any category you prefer.
Each user on your account, including sub-users, can customize the booking calendar based on their own preferences. Furthermore, GuestWisely allows you to combine the choice of Border View or Tint View with all other filters, giving you full flexibility to tailor and optimize your booking management experience.
What it means for you:
- Transform your daily operations with a calendar that adapts to your workflow.
- Manage your entire portfolio with greater control, clarity, and comfort.
Enhanced Integration with Booking.com
Our direct connection with Booking.com has been enhanced to help you manage daily operations with ease and accuracy.
1. Automated Damage Deposit Collection for Booking.com Guests
Managing deposits just got simplified. You can now automatically collect a damage deposit or place a hold on a guest’s card, even when:
- Booking.com collects payments and remits them to you, or
- A virtual credit card (VCC) is provided.
How it works:
- Set up an automated message on GuestWisely, requesting guests to provide new credit card details.
- These details will be used exclusively for the damage deposit or hold process.
Key takeaways for your operations:
- Save time and eliminate manual follow-ups.
- Maintain security and compliance across channels.
2. Taxes on Channel Fees
Since Booking.com excludes taxes (e.g.: VAT, IVA, or GST, etc. depending on the country) from its fee calculations, additional manual adjustments were often required. To address this situation, GuestWisely has made new enhancements to its platform available for both Booking.com and Expedia.
Improvements for your financial accuracy:
- A new option on the Channel Fee page has been added.
- Applicable taxes can be added on top of the channel fee.
Why it matters:
- Ensure accuracy for owner statements.
- Simplify accounting and reporting.
- Reduce manual intervention.
Vrbo New Listing Discount
GuestWisely’s seamless integration with Vrbo facilitates the activation of Vrbo’s 20% new listing discount. This offer is automatically enabled by default for all users. Simply go to the Vrbo setup page on GuestWisely to manage your listings, you can enable the discount or deactivate it in “Step 5”.
Eligibility requirements:
- Vrbo activation project completed and listing is already live.
- The first listing went live on Vrbo no more than 90 days.
- The listing has fewer than 3 reservations or 3 reviews (note: imported reviews from your Direct Booking Site also count).
Your performance boost:
- Boost your listing visibility to appear higher in search results.
- Build booking momentum quickly to increase occupancy rates.
October Momentum
This month has been filled with exciting moments at GuestWisely:
- Customer Success Program: advancing your GuestWisely experience with tailored support from experts.
- Customized Calendar: optimizing booking management experience with a workspace that feels distinctly yours.
- Enhanced Integration with Booking.com: streamlining daily operations with ease and accuracy.
- Vrbo New Listing Discount: facilitating the activation of a 20% discount on new listings to boost your listing visibility.
Ready to take the next step with GuestWisely? Book a demo now.
